Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal information. It also tells you how you can contact us if you have questions about your personal information. Bookable Flight only offers flight deals from major UK airports to 240 destinations over the world and bookings are made over the phone.
When you request a quote, you will be asked for the relevant pieces of information required to fulfill services requested; this may include the lead passenger name, contact details (email address and telephone number).
When you make a booking with Bookable Flight we will capture personal information about the lead passenger (name, address, telephone number and email address). In addition we will collect the name and date of birth of all of the travelling passengers. This information will be stored on our own servers to help us handle your booking, in addition your name and travelling details will be passed onto the airline or supplier we are buying the service from. It should be noted that this information may then be passed onto certain government organizations as required by law.
Bookings:
First and foremost, we use your personal information to complete and administer your booking and forward required details to the airline. · Customer service: We provide customer service 7 days a week. Sharing your details with our customer service staff allows us to respond when you need us – including helping you find appropriate responding to queries related to your booking.
Customer reviews:
We may use your contact information to invite you to answer a short questionnaire regarding your booking experience. The survey results will be used to help us better understand and improve the service. ·
Marketing activities:
We also use your information for marketing activities, as permitted by law. For example: o You may choose to subscribe to our Special Offers service in order to receive emails notifying you of any promotions of flight deals. You can opt out of this service at any time by clicking on the ‘unsubscribe’ link in any emails we send to you. o When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
Fraud detection and prevention:
We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities. ·
Improving our services:
Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our travel services.
What security procedures do we put in place to safeguard your personal information?
In accordance with UK and European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information. We are proud to use · Comodo SSL certificate with green bar and padlock which shows your transaction with us is 100% Safe & Secure · All the information you provide to us is in safe hands. · Appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work
How can you control the personal information you have given to us?
You always have the right to review the personal data you have stored with us. You can request your personal data, to the extent we have retained such information, by emailing us at info@bookableflight.co.uk Please state ‘Request personal information’ in the subject line of your email. If your personal information is incorrect, we will change it upon your request. You can also ask us to remove your personal information from our database by sending us an email to the email address set out above. Should you have any questions, concerns or comments about our practices or this Privacy Policy, please email us at info@bookableflight.co.uk Please state ‘Privacy’ in the subject line of your email.Bookable Flight is a trading name of My E-Ticket Limited which is a limited company registered in England and Wales (Number: 10453423), whose registered address is at WENLOCK ROAD 20-22 , London, N1 7GU.